Help
Questions, answered.
Ordering, delivery, payment, services and care — everything in one place.
Ordering
How do I place an order?
Add pieces to your bag, enter your delivery details, then choose WhatsApp, our order form or email. Your full order is written out for you — we confirm availability and delivery by message.
Can I order directly on WhatsApp?
Yes. Tap “Buy now on WhatsApp” on any product, or message us with a photo from our Instagram and we’ll take it from there.
Delivery & payment
Where do you deliver?
We deliver across Kampala and nearby areas, usually same-day or next-day. Deliveries outside Kampala are arranged by courier — ask us for a quote.
How much is delivery?
Delivery depends on your area. We confirm the fee with you before anything is final, so there are no surprises.
How can I pay?
Pay on delivery, by Mobile Money (MTN or Airtel) or by bank transfer. We’ll share payment details when we confirm your order.
Do you gift-wrap?
Yes — tick “Gift-wrap my order” at checkout and add a personal note. We can deliver directly to the recipient.
Services
Where do sessions take place?
In your home or office in Kampala. Styling consultations can also start on a video call.
How are services priced?
Every home and wardrobe is different, so packages are quoted after a short free consultation. You’ll always know the price before we begin.
Do I have to get rid of my things?
Never. Nothing leaves your home without your yes. We help you decide what to keep, tailor, store, donate or sell.
Can I gift a service?
Absolutely — especially the Postpartum Glow Up. Choose a KAYBAZI Gift Card, or ask us to prepare a beautifully presented session voucher.
Returns & care
Can I exchange a product?
Unused pieces in their original packaging can be exchanged within 7 days of delivery. Message us and we’ll arrange a collection.
How do I care for velvet hangers?
Wipe with a dry or slightly damp cloth. Keep away from direct sun to protect the colour.
Ready-to-wear
How do your sizes run?
Our sets use African sizing in M, L and XL with a relaxed fit. Check the size guide on each product — if you are between sizes, message us your measurements and we will advise.
Can I buy the top or bottom separately?
Our sets are designed as two-piece looks, but ask us on WhatsApp — separates are often available.
Can I try a set at home?
Yes. Within Kampala we can bring your size and the next size up to try at home or at your office when you book a styling session.